Website Accessibility Statement

We aim to extend genuine hospitality to all guests and visitors of our hotel. 
Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotel and to book a stay. 

If you encounter problems learning about our hotel or booking a stay, we encourage you to contact us by telephone or email. Our helpful staff will be delighted to assist you. 

The Nest Palo Alto 
3901 El Camino Real 
Palo Alto, CA 94306 
(650) 493-2760 

We are committed to providing an easy-to-use online experience for all guests, and believe that every website visitor, regardless of their device type or reliance on assistive technology (including screen readers, font magnification, translation or voice recognition software) should be able to research our site online at   

To ensure this, The Nest Palo Alto complies with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing programs thoughtfully adhere to these guidelines, and are continuously updated and enhanced to make our technology more accessible and user-friendly. 

We have tested our hotel's website to confirm that we meet or exceed Level AA of the WCAG 2.0 Standard. 

If you have questions or concerns, or would like to report an issue related to the accessibility features of our website, please contact us at (650)493-2760.   

You can learn more about W3C's Web Accessibility Initiative (WAI) HERE
In addition, our full site was tested using SiteImprove, a third party authority in web accessibility. The website is routinely tested to ensure that any new or newly edited content conforms with the most up-to-date accessibility guidelines, as reported by the SiteImprove tool. 


Browser Help 
Optimize the way you view your web browser. If you are experiencing difficulty reading the Nest Palo Alto website on your screen, changing the settings on your browser may help to improve the readability and visibility of each page: 

Find out more about the accessibility features of these leading Internet Browsers through the links below: 

Mozilla Firefox : Click here for Mozilla Firefox Accessibility Features 
Google Chrome : Click here for Google Accessibility Features 
Internet Explorer : Click here for Microsoft Internet Explorer Ease of Access Options 
Apple Safari : Click here for Apple Accessibility Support 


Hotel Website Accessibility Features 
The website for The Nest Palo Alto was developed to be fully accessible to all site visitors and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0. It conforms to most priority checkpoints which entail some of the following elements: 

  • Navigation Shortcuts
    To navigate our website, use the tab key to explore the elements of each page and the enter key to activate a highlighted link. 
  • Structured, Semantic Markup 
    HTML heading tags are used to convey document structure. Navigation menus are tagged as HTML maps so that the menu title can be read, and the menu items are presented as a group. 
  • Images Visibility 
    All content images include descriptive ALT attributes. 

Standards Compliance 
The website is designed to conform to Level AA compliance, as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup. 


Accessibility References

Accessibility Software and Services 
The following free tools and services are available to assist you with viewing and interacting with our hotel website: 

Click here for Lynx, a free text-only web browser. 


The Nest is a welcoming and inclusive environment for all our guests.  We want our guests with disabilities to have an experience that is equal to that offered to guests without disabilities.  As part of this, we offer accessible options within our property, including guest rooms and common spaces. 

  • Guest rooms 
    The Nest offers accessible guest rooms in our 54 room hotel, including 2 with ADA-compliant tubs, 1 with a roll-in shower, and a total of 3 rooms equipped with communication features.  For more information on the ADA rooms available, please check the “accommodations” portion of our site or call our front desk. 
  • Common spaces 
    Our common spaces are designed so that guests with disabilities can make the most of their stay.  Each of our hotel entrances meet or exceed the minimum widths required by law, and our corridors, ramps, and other public paths of travel are as well.  Moreover, we have accessible features at our: 
    • Registration desk 
    • Parking lot ( fully accessible spaces available) 
    • Gym 


Other information 
We will make every attempt to provide reasonable accommodation for our guests.  If you would like any additional information on our hotel or its accessible features, including emergency exits and exit plan, please contact us by phone or email. 

We are a pet and service animal-friendly property.  If you have any questions about our animal policies, please contact us